Who We Are
Enterprise Mobility Infrastructure — Not Just Transportation
National Grid deserves a ground transportation partner that operates like an extension of your team — not a vendor you call when you need a car.
Amanda — thank you for the opportunity to formalize our partnership. We are prepared to move quickly to activate a dedicated National Grid North American Desk — a single point of contact for all executive ground transportation across every market you operate in.
Met Global Mobility is a private ground operations firm serving Fortune 500 executive teams, luxury hospitality partners, and institutional clients. We own and operate our entire fleet — no brokered vehicles, no subcontractors, no intermediaries. Every vehicle is garaged, maintained, and staffed in-house. Our clients expect a single point of accountability — and that is exactly what we provide.
While your immediate focus is the Boston/Waltham corridor, Met Global Mobility provides a unified service standard across all major North American hubs — ensuring National Grid executives receive the same elite experience from New York to San Francisco.
This proposal outlines how we meet every requirement of your RFP — and how we go well beyond it, including automated carbon reporting that directly supports your Net Zero 2050 goals and Scope 3 business travel reporting.
◆
Owner-Operated Fleet
50+ vehicles in Boston, 500+ across North America. Mercedes S-Class, BMW 7-Series, Cadillac Escalade, Sprinters. No subcontractors — ever.
◎
Dedicated NG Desk
24/7 staffed desk with a named Account Manager and Deputy. Dedicated email, dedicated phone line, and an online booking portal ready for deployment.
🌱
Net Zero Aligned
Automated carbon reporting per journey. GHG Protocol compliant. Export-ready data for your Scope 3 (Category 6) Business Travel reporting.
24
24/7 Live Dispatch
A real person answers. Every time. CEO-level escalation path. No call centers, no voicemail trees, no queues — ever.
Your Dedicated National Grid Portal
National Grid — Active Rides
Welcome back, Amanda
NEXT RIDE · TODAY
Boston Logan → National Grid Waltham HQ
Chauffeur En Route
MR
Michael Rosario
CDL #MA-4892 · 8 years with Met
4KL · M892
2025 Mercedes S-Class · Black
Waltham HQ → Four Seasons Boston · BMW 7-Series
Tomorrow
8:30 AM
JFK Terminal 7 → Midtown Manhattan · Escalade ESV
Wednesday
3:15 PM
Boston Logan → Waltham HQ (×3 pax) · Sprinter
Friday
11:00 AM
99.9%
On-time
arrival rate
Owned vehicles · W-2 chauffeurs
◆ WE OWN THE FLEET
The Industry Gap
What Corporate Ground Transportation Usually Looks Like
Most enterprise transportation vendors rely on brokered networks — a different driver, a different car, a different company every time. For a global energy infrastructure company, that's a risk.
Typical Vendor Model
- × Brokered subcontractors — no consistency or accountability
- × Surge pricing on holidays, weekends, and peak demand
- × No carbon reporting — invisible to Scope 3 audits
- × Call center queues — no direct escalation path
- × Inconsistent driver vetting and vehicle standards
With Met Global
- ✓ 100% owned fleet with in-house W-2 chauffeurs
- ✓ Flat partner rates — no surge, no blackouts, guaranteed
- ✓ GHG Protocol carbon data for every journey — audit-ready
- ✓ Dedicated NG Desk — 24/7 live, CEO-level escalation
- ✓ Zero-tolerance vetting — 7-year clean record, monthly checks
National Grid builds the infrastructure the world depends on. Your ground transportation should be infrastructure too.
The Partnership
How It Works — One Desk, One Standard, Global Reach
One call to the NG Desk triggers the entire operation. Your team books through the channel they prefer — email, phone, or portal — and we handle everything from there.
1
NG Team Books the Ride
EAs, travel coordinators, or executives contact the dedicated NG Desk — by email, phone, or online portal. Pre-booked or short notice — we handle both.
2
30-Minute Confirmation
Within 30 minutes, the booker receives a confirmation with chauffeur name, photo, direct contact number, vehicle details, and a live GPS tracking link.
3
Flight-Tracked Pickup
For airport transfers, we monitor the flight in real-time using FAA radar. If the flight is delayed or early, we adjust staging automatically. Your executive never waits.
4
Executive Transfer
Premium vehicle, protocol-trained chauffeur. Luggage handled. Climate-controlled cabin. Multi-stop itineraries, as-directed service, and complex corridors are our core competency.
5
Post-Trip Reporting
Every trip is logged with cost, route, vehicle class, and carbon footprint data. Monthly MI dashboard delivered by the 5th — ready for NG procurement review.
What This Means For National Grid
Zero Operational Burden
One desk handles everything. No vendor coordination, no multi-provider headaches. Your EAs and travel team get their time back.
Guaranteed Availability
No surge pricing, no blackout dates, no holiday surcharges. Pricing locked for 12 months upon agreement. Guaranteed.
Net Zero Support
Automated carbon reporting for every journey. Export-ready Scope 3 data that plugs directly into your Annual Responsible Business Report.
Global Coverage, Single Account
Same NG Desk coordinates travel across 300+ cities worldwide. Boston, New York, London, San Francisco — one relationship, one standard.
Fleet
Premium Fleet — All Owned, All Under 2 Years Old
Every vehicle 2024–2025 model year. Daily detailing protocol. DOT-certified. Preventive maintenance with daily pre/post-trip inspection logs. All vehicles unbranded.
Mercedes-Benz
S-Class
Up to 3 passengers
BMW
7-Series
Up to 3 passengers
Cadillac
Escalade
Up to 6 passengers
Cadillac
Lyriq EV
Up to 3 passengers
Range Rover
Sport
Up to 4 passengers
Mercedes-Benz
Sprinter
Up to 14 passengers
Motor Coach
55-Passenger
Group transportation
Complete Fleet Register
Make / Model
Class
Passengers
Luggage
Emission / Fuel
Accessible
Mercedes S-Class
Executive Sedan
3
3 bags
Hybrid / Low-Emission
—
BMW 7-Series
Executive Sedan
3
3 bags
Hybrid / Low-Emission
—
Cadillac Lyriq
Executive Sedan
3
3 bags
Full Electric (EV)
—
Cadillac Escalade
Premium SUV
6
6 bags
Clean Diesel / Flex-Fuel
—
Range Rover Sport
Premium SUV
4
4 bags
Clean Diesel / Flex-Fuel
—
Mercedes Sprinter
Luxury Van
14
14 bags
BlueTEC / Low-Emission
—
ADA Sprinter / SUV
Accessible
On request
On request
Ultra-Low Sulfur
✓ ADA
Motor Coach / Mini-Coach
Group
24–55
40 bags
Clean Diesel
—
By Q4 2026, 60% of our executive fleet will be hybrid or fully electric — Mercedes EQS, BMW i7, Cadillac Lyriq — specifically targeting zero-carbon transfers for the Boston–Waltham corridor. Our 2030 target of an 80% electric executive fleet mirrors National Grid's own internal light-duty vehicle milestones.
◆ Vehicle Standards — Every Ride
✓ Executive standard, smoke-free
✓ Daily detailing protocol
✓ DOT-certified & fully licensed
✓ Blind-spot & collision avoidance
✓ First aid kit & emergency supplies
✓ Seatbelts all positions
✓ ADA-accessible on request
✓ Unbranded / unmarked
Pricing & Terms
Transparent Pricing — No Hidden Fees, No Surprises
Every rate below is fully all-inclusive. Pricing locked for 12 months upon agreement.
All-Inclusive Pricing
✓ Gratuity
✓ Tax
✓ Tolls
✓ Airport Fees
✓ Flight Tracking
Vehicle Class
Logan ↔ Waltham
Hourly Rate
Minimum
Executive Sedan
S-Class · 7-Series · Lyriq · Up to 3 pax
$160
$130/hr
3-hour min
Premium SUV
Escalade · Range Rover · Up to 6 pax
$220
$195/hr
3-hour min
Luxury Sprinter
Mercedes Sprinter · Up to 14 pax
$495
$250/hr
3-hour min
Airport Meet & Greet
Chauffeur meets passenger inside terminal at baggage claim with name board
$75
Cancellation Policy
90+ minutes before pickup
No charge — all vehicle classes
Waiting Time — Airport
60 minutes complimentary
From time of landing
Waiting Time — Standard
30-minute increments
After scheduled pickup time
1. Monthly consolidated invoicing (Net 30) — Recommended for National Grid. All charges itemized with trip-by-trip breakdown by department/cost center.
2. Card on file with immediate charge — Available if preferred by specific departments.
3. Custom billing arrangements — For multi-departmental programs or large-scale contracts.
Volume pricing available — once we understand NG's typical usage patterns, we can structure tiered pricing that rewards your partnership. Motor coach pricing quoted upon request.
No undisclosed fees. Every charge itemized. Pricing locked for 12 months.
Real-Time Communication
Live Trip Tracking & Coordination
Every movement is tracked, communicated, and coordinated in real time. Here's what a typical National Grid executive arrival looks like.
💬 SMS to Booker
✈ Flight Monitoring
📋 Dispatch Status
Sample Scenario: NG Executive Arrival — Boston Logan (BOS)
Terminal E Pickup → National Grid Waltham HQ · Mercedes S-Class
1:30
NG Desk begins monitoring flight BA 213 from Heathrow. Current ETA: 3:15 PM at Logan Terminal E. Chauffeur Michael R. briefed and assigned — Mercedes S-Class, plate 4KL-M892.
2:00
Good afternoon,
Your executive's ground transportation is confirmed and en route to Boston Logan Terminal E.
Chauffeur: Michael R. — (617) 491-0005
Vehicle: Mercedes S-Class, plate 4KL-M892
📍 Live GPS tracking: met.gl/track/ng-0226
We're monitoring the flight and will adjust staging to match actual arrival.
In loyalty,
Sarah — Met Global Mobility · NG Desk
2:45
Mercedes S-Class on-site at Logan Terminal E arrivals. Climate control active. Water stocked. Chauffeur standing by with name board at baggage claim.
3:22
Flight landed. Executive greeted at Terminal E. Luggage loaded. Departing Logan for National Grid Waltham HQ. ETA 25 minutes.
3:48
Executive safely delivered to National Grid, 40 Sylvan Road, Waltham. Transfer complete. Carbon: 4.2 kg CO₂e logged.
From landing to lobby — your executives never wait, wonder, or worry.
Supporting Net Zero 2050
Aligned With National Grid's Climate Transition Plan
National Grid was one of the first organizations to publish a comprehensive Climate Transition Plan. Our partnership is designed to directly support your Responsible Business Charter.
2026
Transparency
GHG Protocol carbon reporting for every trip. Export-ready data for Scope 3 (Category 6) Business Travel.
2026–2027
Decarbonization
60% hybrid/electric executive fleet by Q4 2026. Mercedes EQS, BMW i7, Cadillac Lyriq targeting the Boston–Waltham corridor.
2030
Electrification
80% electric executive fleet — mirroring National Grid's own 2030 internal light-duty vehicle milestones.
Scope 3 Reporting
Audit-ready monthly reports categorized by vehicle class and CO₂e — seamless integration into your Annual Responsible Business Report.
Carbon KPIs
We accept carbon performance as a contractual KPI, meeting your procurement mandate to incentivize carbon reduction across the value chain.
Route Optimization
AI-powered routing reduces mileage and idling, ensuring your transportation reflects the "bolder and more ambitious" standards set by your leadership.
Your Scope 3 emissions shouldn't be invisible. We make them measurable, reportable, and reducible.
Monthly Reporting
Management Information — Delivered by the 5th
A comprehensive MI dashboard delivered monthly in PDF + Excel, compiled by our Operations Manager and reviewed by our CEO before delivery to Amanda Norrie and designated NG stakeholders.
National Grid — Monthly MI Report
Sample Report · March 2026
99.8%
On-Time Performance
Journey Breakdown
Route
Trips
Avg. Cost
CO₂e
Logan → Waltham HQ
28
$167
4.2 kg
Waltham → Hotels (various)
11
$142
3.1 kg
Hourly / As-Directed
8
$410
6.8 kg
Compiled by: Operations Manager · Reviewed by: CEO
Format: PDF + Excel (for NG analysis)
Journey Volume
Total trips, breakdown by vehicle class, breakdown by route (Logan, Boston, Waltham), peak usage times and days.
Financial Summary
Total cost, average cost per journey, cost by department, base fares vs. additional charges (waiting, parking).
On-Time KPI
% of trips on-time (within 5 minutes of scheduled pickup). Average early/late variance. Target: 99%+.
Exceptions & Quality
Cancellations (client vs. Met-initiated), delays and root causes, complaints, resolutions and corrective actions.
Sustainability Metrics
Total miles, estimated CO₂e by vehicle type, % of trips using hybrid/EV fleet, route optimization impact.
Utilization Analysis
Most frequent routes, peak booking windows, and proactive recommendations for efficiency improvements.
Every metric Amanda asked for — delivered automatically, every month, by the 5th.
Company Governance
Compliance, Safety & Chauffeur Standards
Every requirement in the National Grid RFP — met or exceeded. Full documentation ready for review.
We hold $5 million in public liability and $10 million in employer's liability — exceeding your requirements. We will name National Grid as Additional Insured immediately upon agreement.
Every team member is a W-2 employee — no gig workers, no subcontractors. Chauffeurs undergo multi-layered vetting every 30 days including National/State criminal checks, Sex Offender Registry, Federal records, and identity verification.
Our Zero-Tolerance Drug & Alcohol Program exceeds industry standards: pre-employment 10-panel screening, quarterly random testing, post-accident testing, and reasonable suspicion testing.
$5M
Public Liability
Certificate ready for review
$10M
Employer's Liability
Certificate ready for review
30-Day
Re-Vetting Cycle
All chauffeurs re-screened monthly
7-Year
Clean Record Min
Zero DUI/DWI tolerance
◆ Chauffeur Standards
Minimum age 25, 3–5 years experience
Forbes Travel Guide trained
Smith System defensive driving
Executive confidentiality & NDA-bound
DOT medical certification
Professional dress code enforced
◆ Compliance & Policies
Full OSHA Health & Safety compliance
GDPR-aligned data protection protocols
EDI policy — dignity and respect for all
Safeguarding & executive protection
24/7 incident reporting & escalation
Documented emergency procedures
UK RFP Requirement → US Compliance Equivalent
NG Requirement (UK)
Met Global Equivalent (US)
Status
Enhanced DBS check
National/State CORI + SORI + Federal records (every 30 days)
✓
MOT / road legal compliance
DOT certification + daily pre/post-trip inspection logs
✓
Public Liability £5M
$5M USD commercial liability — certificate ready
✓
Employer's Liability £10M
$10M USD employer's liability — certificate ready
✓
UK GDPR / data retention
GDPR principles applied — 90-day data retention post-trip
✓
Chauffeur / private hire licence
CDL with Passenger Endorsement + MA Livery Plates
✓
All booking systems use encrypted communication. Passenger data is retained for 90 days post-trip unless required for billing purposes, after which it is securely deleted. All staff are trained on confidentiality and data handling protocols. UK GDPR principles are applied to all National Grid passenger information. We will name National Grid as Additional Insured immediately upon agreement.
National Grid's core values — Do the right thing, Find a better way, Make it happen — mirror our own.
Get Started
Next Steps
We're ready to activate immediately. Here's how fast we can move:
1
Contract finalization & insurance certs
2
NG Desk activated & portal deployed
3
First trips completed — within 14 days
Ryan McDonnell — Ritz-Carlton Boston · Paul Sullivan — Mandarin Oriental Boston · Flora English — Puma North America · Alex Pioggia — WHOOP · Natalie Cronshaw — New Balance
We aren't positioned to be your vendor — we're strategically aligned to be your mobility partner. An extension of National Grid's operational infrastructure.
National Grid builds the infrastructure the world depends on.
We're here to make sure the ground experience matches that standard.